Reference

What You Agree to When You Use u9k

These terms set out the rules that apply when you open an account, make deposits through bKash, Nagad or Rocket, and access the lobby. Access depends on your local law and eligible regions — read this before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessSubject to change with notice
u9k What You Agree to When You Use u9k
HOW WE OPERATE

How u9k Handles Your Account Under These Terms

We apply these terms consistently across all accounts. Here is how the key areas work in practice — from how we secure your data to what happens when you ask us to close your account.

Account Security

Your account is protected by password and OTP verification. We do not share login credentials with third parties, and suspicious access triggers an automatic lock.

Data Handling

We collect only what is needed to run your account and process wallet transactions via bKash, Nagad, or Rocket. Data is not sold to advertisers.

Account Closure

You can request account closure at any time through live chat or email. Pending wallet balances are settled before closure is confirmed.

Terms Updates

Changes to these terms are posted here with a revision date. We aim to give reasonable notice before material changes take effect.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they apply to your account, contact us directly. We handle terms-related queries through the channels below — have your account details ready so we can look into your situation without delay.

Live Chat Open the chat widget from any page in the lobby to reach our support team about account or terms questions.
Email Support Send a written query to our support address for anything that needs a documented response or a formal record.
Help Centre Our help pages cover common terms questions — account rules, wallet conditions, and what happens if your account is flagged.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts and wallet use in Bangladesh.

Account eligibility depends on your local law and the eligible regions we serve. Access is not available everywhere — check whether your location qualifies before registering.

If a wallet transfer does not clear, your account balance is not credited. Contact support with your transaction reference and we will investigate the status with you.

No. Withdrawals must go back to the same payment method used for the deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. This is a firm condition under our terms.

If you do not accept a revised version of these terms, stop using the account and contact us to arrange closure. Continued use after the effective date means you accept the update.

Send a written request via email or live chat. We will confirm what data we hold on your account and provide it in a readable format within a reasonable timeframe.

Operating multiple accounts, sharing access, attempting to reverse legitimate transactions, or breaching any core condition in these terms may result in suspension or permanent closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.